Author: Shawn

The Health Insurance Portability and Accountability Act (HIPAA) is a section of the law that mandates data security and privacy to safeguard individuals’ medical records.  The HIPAA Compliance or HIPAA best practices checklist process includes safeguarding and preserving confidential and critical patient health records, often known as protected health information (PHI). HIPAA compliance is required for all institutions that interact with PHI in any capacity. What Is The HIPAA Call Tracking Compliance Checklist HIPAA compliance for call centers is a must-have for any organization that provides an intercom service or call-forwarding facility to the healthcare industry. Since the Final Omnibus…

Today, organizations can hire their employees directly or outsource. But what is it and what benefits does it provide? Continue reading this article to find the answer to this frequently asked question. This information is useful for accountants, administrators, HR managers, businessmen, and tax and financial advisors as it allows them to learn important concepts to decide whether to contract this type of service. Outsourcing will actively continue its growth.  If we analyze the statistics of Grandview research, we can conclude that the global business process outsourcing market is expected to reach $525 billion by 2030. So its implementation will…

A lot has changed in the contact center industry since the days when a single phone line could handle the bulk of customer inquiries. With the advent of interactive voice response (IVR) systems and the increased use of artificial intelligence (AI), the contact center has evolved into a sophisticated business tool that can play an important role in customer service. However, call center workforce optimization is still one of the most important aspects of running a successful operation. Here are some best practices for workforce optimization in a call center. Use data to optimize your operations. A key way to…

The European online gambling industry is one of the largest in the world, holding more than 25% from the total share. Online casinos are highly appreciated in Europe, the number of users is increasing fast, with a strong increase in the last 5 years. The countries that have the highest numbers of subscribers are the UK, Italy, Germany and Spain. The revenues obtained from gambling taxes are of great value to the total state income. Even though Romania is not mentioned in many statistics on this subject, mainly because its population is not as big as in the countries specified…

Rapid prototyping opens the gateway to extensive user insights for a robust product design. There are numerous processes to follow when designing a rapid prototype.  Opting for the correct process is crucial to develop the perfect prototype. In this comprehensive guide, you will learn about different types of rapid prototyping processes available in the market.  So, let’s get started! A Brief About Rapid Prototyping Rapid prototyping refers to the initial phase of the product’s development procedure. It helps manufacture different parts of the product to test its form, function, and fit. Once the rapid prototype is formed, its design is called the MVP or…

Over the past years, there’s been a significant increase in online businesses. The popularity of eCommerce has resulted in increased online shopping. This has disrupted warehouse providers as well as logistics services. Also, even though online shopping may seem convenient, the challenge comes when your customers expect superfast deliveries. To meet these demands, you need to use an approach that facilitates smooth collaboration between warehouse and logistics service providers. Online shops rely on warehouse providers for storage and packing and on logistics services for timely deliveries. Therefore, the efficiency of logistics service providers partly relies on warehouse providers. Working alone…