We’ve heard it from Steve Jobs, MasterCard, and Hollywood: the best things in life don’t cost a penny. While the aphorism may be true in our personal lives, in our work, often the opposite is true: the best things are costly.
One of the most critical responsibilities IT departments handle is ensuring 24/7 network uptime so business can continue as usual. However, proactive network monitoring—as with any new initiative or technology—comes with a cost. And it’s no secret that IT budgets are usually tight.
How can you ensure that your network monitoring yields return on investment (ROI) so your users and stakeholders alike see the value of its price tag? Successful network monitoring keeps networks healthy while reducing staffing expenses and costly downtime. With network monitoring software that is easy to implement, use, and upgrade, network monitoring can yield significant ROI. Here are five reasons why.
Staff time can be reallocated to more strategic initiatives.
Many monitoring technology solutions send automatic alerts when network devices are experiencing traffic issues, reducing the need to have personnel manually monitor the network at all times. Not only are salary savings easy to achieve when employees can work less overtime monitoring the network, but if the same employee can spend their 9-5 focusing on more strategic projects, the revenue gained from that time could be attributed as a return on network monitoring.
Costly network outages are decreased or avoided.
Getting a notification that CPU utilization, transmit/receive statistics, or error percentages have exceeded acceptable thresholds on a particular device gives IT administrators a head start on troubleshooting potential network problems. Gartner’s Andrew Lerner has estimated that every minute of downtime costs organizations an average of $5,600 per minute. Whatever the cost is for your organization, preventing network outages means employee productivity isn’t hindered, and any transactions or business done via company devices continues uninterrupted—meaning potentially huge savings for your organization over the course of time.
Support sales calls decrease.
When network technicians can fix problems before users notice, support call volume decreases, along with time spent on other support channels like email or chat. Proactive network monitoring also eliminates the need for mass apology/explanation emails and having to log time-consuming status reports when there has been an outage.
Time to troubleshoot decreases.
Network trouble always has a source, but identifying the source can be problematic without total visibility into current device statuses, real-time performance, and historic metrics. Network monitoring technology will quickly highlight problem devices, show real-time diagnostic data, and allow technicians to dig in to uncover the root of the problem.
Meeting SLAs increases end user and customer satisfaction.
With the ability to quickly troubleshoot network issues before they worsen, network professionals can better meet SLAs for their internal and external clients. When SLAs are met, time spent fixing network issues further is saved. In addition, there are substantial intangible benefits when internal and external satisfaction increases.
The right tool means quicker returns
Every IT department strives to make technology investments that deliver significant ROI. Even though implementing a reliable network monitoring solution will involve costs, the right tool can deliver benefits that exceed its costs. Some solutions, like InterMapper, even offer a free trial so you can try before you buy.
For IT departments looking to prove value from network monitoring, the possibilities for time, cost, and issue-savings with an effective software tool can pay off big time. The costs of manual network monitoring are just too high to risk when there are better ways.