On average, 70% of companies that have suffered a medium or severe data loss have shut down. 

The most valuable asset that currently exists for any organization is data. It is thanks to the information that companies make better decisions to increase sales and optimize processes. 

Therefore, solutions capable of preserving and safeguarding information are considered to be of high value and one of the best acquisitions for companies that depend on logical capital. 

In this article, we explore one of the cloud solutions focused on safeguarding the most valuable asset of any organization. 

What is Backup as a Service or BaaS? 

Backup as a Service, also known as BaaS or Backup as a Service, is a cloud solution that allows companies to hire an IT outsourcing company to outsource the backup process. 

The service includes everything needed to perform the backup, such as connectivity, repositories, backup software, management service, testing, restoration, and replication in a remote location such as an alternate data center, to ensure legal compliance regarding the availability of information. 

The BaaS service provider must ensure backups with IT security layers and high availability to be deployed quickly. 

The most significant benefit of a BaaS solution is that it allows to make a copy of all the information and upload it to the cloud quickly. Also, store it securely and download it at high speed when it needs to be restored due to a loss. 

7 Advantages of a BaaS solution 

The advantages of having a Backup as a Service are many, but we would like to highlight the most relevant ones when considering contracting this solution. 

  1. Storage

Usually, a company providing these services has pricing plans according to the needs of the company. 

It will always be cheaper than buying your hardware to store data since it consumes space, energy, human capital, and time for implementation and maintenance. 

With a BaaS solution, you will not have the inconveniences that an on-premise solution entails. However, it is necessary to consider the storage costs in the future since the size of a single backup copy must be multiplied by the number of documents needed to keep the data intact and project the size of the compositions. 

  1. Scalability

Based on the exercise just mentioned, backups can vary significantly in size. As the company grows, the storage needs will likely increase as well. 

Therefore, when considering a BaaS provider, it is necessary to check how flexible its scalability policy is. 

  1. High availability

A high availability service is crucial for a real BaaS solution. At a minimum, a provider must provide 99.95% availability to be considered as an option. 

  1. Provider’s resilience

When considering a BaaS provider, it is essential to know if they have their disaster recovery plan that guarantees the continuity of your business. 

  1. Backup Periodicity

Each company is a different universe. Some only need a backup more frequently than others. 

For example, businesses such as retailers handle a large amount of data daily. Therefore, they need to backup more frequently to avoid losing recent data. 

Therefore, it is essential to consider the number of backups per period allowed in the BaaS service. 

  1. Information security

Presumably, suppose a company is looking for a BaaS solution. In that case, the service provider must have the capacity to protect the data it will safeguard, so it is vital to analyze this aspect before contracting the service. 

You can use Fortinet, one of the most prominent cybersecurity providers worldwide. With them, we have developed various cybersecurity solutions focused on the five attack vectors to protect our customers and our own data centers in the transfer and storage of data. 

In addition, we have well-guarded physical facilities with security personnel, closed-circuit video surveillance, and access control to avoid as much as possible human failures in the security chain. 

  1. Technical Support

When disaster strikes, technical difficulties will arise, so having a provider that offers more than just backups is essential. 

To recover in time, before negatively impacting the business, it is necessary to have a provider that can help you with technical problems no matter the time of day. 

This way, we can solve most of our customers’ technical problems on the first call. 

5 Important Aspects Before Contracting a BaaS Solution 

Backups for modern companies have become an element of great importance because they maintain a relationship of closeness and protection of information that is crucial for organizations. Below we will mention five aspects that should be considered before hiring a BaaS solution: 

Accidents can happen, and in fact, they happen more than we wish. Although the most extreme measures are taken to avoid them, there will always be “human error” as a critical factor in internal accidents that we cannot control and endanger the information of an organization, among the most common errors we can mention:

  • Accidental deletion of data by a user
  • Incorrect merging of files
  • Failure of one of the critical services
  • Physical damage to hardware.
  • Electrical failures at a location.
  • Intentional damage.
  • Among others

For these reasons, when considering a provider, information should be requested about the location of the Data Center, its characteristics, the capabilities of the staff that maintains it, and guarantees about internal threats. 

1. Protection against external threats

Computer criminals do not stop in their attempts to steal valuable information for monetary purposes or to render any organization inoperative either by lawlessness or unfair competition; the fact is that external threats are a reality. 

According to Erbis, more than 600 million cyberattack attempts were recorded in 2020 in the first half of the year alone. These numbers are expected to increase exponentially in the coming years. 

For these reasons, it is vitally important to consider that the BaaS solution provider has high-quality enterprise cybersecurity levels that protect information before, during, and after the backup is performed. 

2. Data retention and recovery management

Cloud applications have multiple benefits, such as working from any location, collaborating on different documents simultaneously from any device without the need to be aware of updates or software versions. 

However, dealing with data retention policies in SaaS solutions such as Office 365 is somewhat complex due to the difficulty to manage and the frequent changes in policies. 

These data retention policies are one of the main reasons why many companies do not want to migrate their applications to the cloud. 

The BaaS solution provider must ensure the best of both worlds by providing the customer with complete control over data retention and recovery management. 

3. Compliance with contracts and legal obligations

Every company has a responsibility to comply with specific legal regulations around the data it stores (depending on the country) and especially in companies that make direct use of logical capital such as financial services and insurance companies. 

With a BaaS solution, it is possible to recover data almost instantaneously and with minimal disruption to business systems that are vital for business continuity. 

In this way, it complies with the legal responsibilities and standards required by the country’s laws where it is located. 

4. Manage the migration process

While it is true that more and more companies are migrating to the cloud, this migration is not so easy; it is a process that requires profound changes in the organization, and as we all know, changes generate friction. 

The BaaS solution provider must allow the company to protect and manage the data during and after the migration process to the cloud without the data’s origin location being relevant. 

Is it an advantage to have a BaaS solution? 

Every C-Level and IT partner should consider a BaaS solution, both for the legal implications and business continuity, as losing data can be very damaging. Still, it is much worse not to have the ability to recover in time before it is too late. 

So, the conclusion is that yes, every large, medium, or small company should have an external provider responsible for safeguarding their data efficiently and effectively.