Home Tips And Tricks Things To Know When Switching To A New VoIP Service Provider

Things To Know When Switching To A New VoIP Service Provider

6 min read

Small businesses that lack the resource that larger organizations have may find switching over to VoIP services a daunting shift to make. Shopping for new VoIP services is a process that includes several things that include deciding if the upgrade is very necessary if the systems in place are not analogue, and if there is the need to switch to another service provider.


Research VoIP Different Alternatives

Companies should avoid on-premise VoIP systems because they tend to have a high installation and maintenance cost. It is essential to research the vendor based on what you need and ensuring that the choices the provider offer cater to your needs. Small businesses with little resources and a workforce of around 2 – 4 people should consider forwarding services. Slightly larger companies with more than five staff members can benefit from cloud-hosted VoIP such as OnSIP.

Ask About Phone Number Porting

Pick a service that allows phone number porting, especially is the company has used the same phone number for years. One of the reasons for this is because that is the number most clients and partners know and use. Inquire from the service provider whether they will port the number and how long it will take to have this set up. Some VoIP vendors may not have a phone number of area codes that you might want. With number porting, the business will still use its number when it switches to an on-premise system or a hosted PBX.

hosted pbx

Tour The Business VoIP Admin Portal

Before making any payments, request the vendor to give you a free demo of the business VoIP interface to have a feel of what to expect. The service provider should have an online dashboard that you can access and turn various features off and on. It should not be hard to understand and navigate. Request the VoIP service for a demo or a trial period if the demo is unavailable so that you can test their services before you commit.

Closely Examine the Contract Terms

Go through every detail in the contract agreement so that you familiarize yourself with all the terms and conditions. Get in touch with representatives of the VoIP service company to make inquiries and try to iron out the issues you that do not understand in the contract terms. Covers areas in the agreement such as the lock-in periods, payment schedules, service guarantee, and refund policy. The objective is to be clear about all the laid terms and conditions before singing and committing.

Understand Different VoIP Service Terms

Different VoIP service providers may offer different packages, but all use similar platforms that are run and managed based on various terminologies. You should learn as many of the terms used as you can so that you can determine if a particular platform will fit your business’ needs. The VoIP industry uses several standard terms; however, the various vendors in the industry will define those terms differently. Ask the VoIP service provider the cost of adding a new desktop phone, number, or employee. Some vendors will opt to use the prorated billing system while others will view a new extension like a new seat and charge full price for it. Conversely, some providers will require their clients place a change request when adding a new number while others allow their clients to add the numbers themselves.

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