The prime foundation of the hospitality industry relies on customer feedback. If the customers are happy with the overall service, then the growth of the brand is assured. Some hotels host the best interiors, superior quality facilities, state-of-the-art infrastructure, yet they fail to become successful only because of bad service. Today in the age of social media, where customers express their experience openly, one mistake and your reputation get compromised.
Thus, to ensure maximum customer satisfaction, the hospitality industry is turning to the CMMS (Computerized Maintenance Management Software); a system that has gathered a lot of accolades from the maintenance teams across all industries. Maintenance is an important aspect of the hospitality industry; thus, CMMS is the perfect solution for all maintenance related issues. All in all, the CMMS is what simplifies the entire maintenance process.
What are the benefits of the CMMS system for the managers in the hotel industry?
Corporate Managers are always on the hunt for a tool that can take off your processes with just a click of a button. Thus, the good news is that the CMMS is a single tool that identifies problems, take care of resolving the issues on time and with 100% accuracy. The CMMS system is undoubtedly a cost-effective solution-based tool that can deliver optimum customer experience and enhance the OEE levels of assets operating within the unit.
What is OEE and, how is it calculated?
OEE stands for Optimum Equipment Effectiveness and, the CMMS helps organisations to use their assets optimally. Let’s see a standard OEE calculation example.
OEE (Overall Equipment Effectiveness) = (Good Count × Ideal Cycle Time) / Planned Production Time.
Let’s now look at the top 5 benefits of the CMMS for the entire hospitality sector:
- Asset Tracking
The amount of assets present in the hospitality industry is uncountable. The trickiest part of asset management is to track the location of each asset so that you can use them when required. For example, if there is a repair issue raised by a guest in a hotel room, then the technicians must know the exact location of the rooms so that he does not struggle to find the room but concentrates on solving the issue immediately. The CMMS will help the staff in the hotel to locate the assets and properly schedule the maintenance activities so that guest does not enter an unmaintained room.
- Better Execution of Work Orders
A simple plumbing issue can create a nightmare in the life of maintenance managers. Guest have absolutely zero tolerance to any such mismanagement. In such crisis-situations, the only thing that can save the reputation of the hotel is a quick response. The CMMS is a brilliant tool, that speeds up the response time towards any problem. The software inputs the issue and immediately notifies the concerned teams so that quick action can be taken.
- Reduces Cost, Improves Performance
The CMMS automates the maintenance process, ensuring that every asset goes through scheduled maintenance at regular intervals. In this way, the CMMS reduces downtime and repair time, that lowers the productivity levels of the entire unit. For instance, if a coffee machine is maintained regularly, then the chances of a sudden breakdown of the machine will be rare, and the staff will be able to work smoothly. Further, with regards to inventory management, the CMMS is a real boon, it helps inventory managers to maintain an up-to-date record of the available inventory so that you never run out of any important item. With such amazing features, the CMMS enhances the productivity of the unit and maximises the profitability of the establishment.
The Bottom Line:
The CMMS is today being widely accepted by businesses across various sectors. However, select the right vendor, analyse your requirement, and pick the right features that can simplify your processes and boost your profitability.