Technological Advancements That Are Changing the Small Business World
If you’re in the world of small business, you’ll know that it’s changing all the time. However, over the past few years, those changes have started to become more prevalent and quicker as the technology industry progresses. In fact, small business is now changing so fast that it can be hard to keep up.
As entrepreneurs and innovators look outside of the box for new ideas to increase business and make it more efficient, the technology industry becomes more and more helpful. Most of the time, small businesses don’t have a huge pool of resources that they can rely on for help, so changes and developments must be made in a way that’s economical and practical. Let’s take a look at technological advancements that are changing the small business world.
1. Software For Call Centers
It wasn’t that long ago that when you called up a business and got their call center, you were able to talk to a person. However, employing hundreds, if not thousands of people to field incoming phone calls isn’t exactly economical. Despite this, people still expect great customer service from their favorite brands, and some will argue that they appreciate this more from small businesses.
The biggest way that call centers have changed for small businesses is the development of call center software. The best part is that it can be customized to fit the company’s needs and can even be used with the Cloud, making it more efficient. This is going to make it super easy for you to stay on top of your customer’s needs while reducing how much you spend on the customer support team itself. If you’re trying to cut costs at the moment, this could be a great solution.
2. Employee Monitoring Software
It’s hard to keep track of what your employees are doing at the best of times. However, if they’re all at home right now working remotely because of COVID, you might find it particularly challenging to make sure that everyone is doing what they should.
If this is the case, then you need to make the most of employee monitoring software so that you can keep track of what everyone is doing without it feeling like you’re micro-managing them. It’s also great for when you’re monitoring your employees from a distance and don’t have all day to spend on this task alone.
3. Intranet Software
Not only do you have to make sure that your communication with the outside world is up to par, but you’ve got to make sure that your employees are able to communicate with you and with one another sufficiently.
The technology industry has changed this landscape for the better. Using intranet software can streamline communication efforts among employees so that you can increase the productivity of your business in general. The less time it takes for your team to communicate with one another, the faster they’re going to be able to do their job. What’s more, when there’s clear and open communication like this, your employees will leave at the end of the day more satisfied with their work.
4. Outsourcing Some Tasks
One of the benefits of technological advancements for small businesses is that you can outsource some tasks that were otherwise difficult to achieve in-house. Take human resources, for example. Instead of hiring someone full-time to take care of this aspect of business from inside, you can outsource it to an app or piece of software.
This is going to make sure that not only is the human resource department taken care of, but you also get to keep proceedings completely anonymous.
It’s not easy running a small business at the best of times, let alone in the middle of a global pandemic. However, the good news is that technology has advanced enough at this point to at least make some aspects a little bit more manageable.