Technology has been highly revolutionized in recent years in effectively reshaping customer service strategies. Tech-savvy businesses are employing live chat software in order to combat bad experiences. Automating support processes with these software has proven to increase customer experience.
Using live chat strategy helps businesses to overcome the hurdles and generate positive customer experience. With live chat enabled you can automate customer support that enhances overall customer experience.
What is REVE Chat?
REVE Chat is one of the best platform designed for your live support, web analytics, and online marketing needs. Installing it on your website you can chat with your potential customers and existing clients in real-time scenarios. It provides efficiency reports and enables real-time monitoring of website traffic. The software seamlessly integrates with other platforms and applications including Facebook. It allows you to customize your live chat widget, interface and reporting for your needs and to match your branding expectations.
With REVE Chat’s live chat you can streamline your customer conversations in real time for sales, support & onboarding. It is tailored to meet the requirements of all businesses irrespective of size and sector for channelizing all the customer conversations over the website and mobile applications. It provides a superior messaging experience to all the customers with the live chat service software.
Implementation of REVE Chat helps to improve real-time omnichannel communication with your website visitors and customers. The live text and video chat solutions increase your customer engagement and retention. Engage your customers completely by using live chat with video chat and co-browsing and reduce handling time. Live chat software is imperative for making business customer-centric and more engaging. Begin a proactive conversation with customers and route them to the right department in order to provide effective customer service.
Main Attributes of REVE Chat
Live Customer Engagement – Co-Browsing, Screen Sharing & Video Chat
Connect with your customers in real time and guide them visually with the live engagement tools – co-browsing, screen sharing, and video chat. These tools help you get the first-hand information of the exact issue or query the customer is having and instantly resolve it. REVE Chat’s co-browsing software allows you to control your customer’s screen in real-time and assist them through form fill-ups, product demos, and remote support.
Co-browsing with WebRTC technology requires no extra downloads or installations. It allows you to communicate instantly with the website visitors combining co-browsing with live chat and video chat. It comprises of added features to scroll the page up and down and shows your cursor to the customers. The highlighting and drawing tools help in guiding customers to the right direction. The data masking feature controls the user information and masks sensitive data like personal details such as credit card details, login credentials.
Some of the main use cases of using co-browsing are as follows:
- Sales: Delivers real-time sales assistance to website visitors and customers for successfully filling the form and completing a transaction.
- Customer Service: Virtually supports the customers and resolves queries giving them the best in-person experience.
- Product Demos: Provides close details of the product functionality and usability before making the final purchase.
- Customer on-boarding: Delivers extra details about the product and services that make the onboarding process seamless.
Omnichannel Customer Service
With REVE Chat you experience an integrated platform for omnichannel communication across various channels such as messaging apps, social media, mobile, web chat etc. You can easily manage all your customer conversations by engaging them over their preferred channel. Gain valuable customer insights and learn their behavior, interests to engage them better and deliver better customer experience.
Engaging with customers was never easy as with REVE Chat. Real-Time customer engagement tools help to learn customer behavior and start a conversation with the right messages to improve sales conversion. Omnichannel customer conversations collect a large amount of data that is used to meet customers’ expectations. Meeting customer requirements across all the channels increase customer experience. Improve your customer service level with omnichannel strategy.
REVE Chat also offers other potential features that make customer engagement seamless and provides better customer experience.
- Mobile SDK and Developer API
REVE Chat comprises of developer API and mobile SDKs too for iOS and Android platforms to deliver seamless in-app messaging, co-browsing and video chat inside your apps. Thus you can improve customer engagement and customer satisfaction.
- Other important features
The other important features hosted by REVE Chat are as follows: visitor analytics, advanced reporting, canned responses, auto triggers, queuing and department management that help to your team to deliver a better live chat experience.
The customer engagements tools of REVE Chat enables your company and your customer to interact in real time across various channels. It allows support agents to answer questions, suggest appropriate purchases and build stronger brand loyalty. Your company can also retrieve statistical data that benefits your marketing strategies and provide a better customer experience.