Buying products from a foreign country and delivering them to your destination has become easier in this digital age. You can check the progress of your package during shipping through the tracking system. You don’t have to worry about international deliveries as 4px tracking allows you to monitor the movement of your parcel.
You are responsible for regularly monitoring the tracking system if you have a parcel in transit. If you notice any irregularities, such as no update for over 48 hours, notify the carrier. In a situation where another company booked the shipping service for you, then notify the third-party firm.
How to know when a parcel is missing
Your package may be missing if its status doesn’t change for days on the tracking system. Besides, the status may read “delivered” when you haven’t received your package. It may be lost if it didn’t reach your door post at least four days past the expected delivery date but has been certified as “delivered.” It is best to make some inquiries before claiming your parcel is lost.
- You may consider that your parcel’s delivery wasn’t successful. You would have been notified about such a situation. Check if the courier service left a note on your fence or flower vases, in your mailbox, and near the front steps or doorbell.
- Another person may receive the package on your behalf. If you occupy a shared accommodation, ask your housemates if they accepted delivery of your parcel. You can also ask the gatekeeper or guard if your abode has one and your neighbors.
- Your package may get delivered to the wrong address. Ask your neighbors to ensure it didn’t end up at their homes. Fortunately, the 4px tracking system will show the identity of the individual who received the item. The receiver has to sign off before the package is released.
Recovering your lost parcel
You must notify the person who contracted the carrier and the shipping service if another person hasn’t accepted the delivery. If a product you purchased is missing, you can inform the seller first. You must check the shopping website’s policies and contact its customer service. Sometimes, a seller’s negligence may result in a package being lost.
Some companies may give you a refund or replace the missing product. However, you have to provide evidence to strengthen your claim. Information that can enable the company to locate your order is essential. You should provide the order confirmation and store delivery numbers. You can also give necessary information concerning the carrier.
If you received a delivery note without receiving the package, take a picture of the notice and send it too. Sometimes, the company may locate a missing package at the carrier company’s depot and send it to the owner. You can contact the shipping service if the party shipper can’t help you. Social media platforms like Twitter are ideal channels to complain to the courier company.
You can file a recovery claim if the courier service can’t locate the missing package. Your claim should cover the missing parcel’s insured value and shipment cost. However, you must provide evidence of the lost item’s value and insurance. Also, include the tracking number assigned to the parcel. It would be best to read the carrier’s “Terms and Conditions” before proceeding with the claim process.
Buying products online eliminates the shopping challenges. You can conveniently monitor your parcel during the shipping process through a package tracker. The 4px tracking allows you to ideally track international deliveries. Unfortunately, you may encounter the stress you are trying to avoid if your parcel gets missing. Porch pirates may be the culprit in some cases where owners received delivery notices without their packages.
