Combine your channels of communication into one with our Omnichannel Live Chat app. From email to live chat to SMS, from desktop to mobile to tablet – your customers can now switch seamlessly between them. No cutting off and restarting the conversation.
Join the thousands of companies using Omnichannel Live Chat to streamline their customer support. Struggling with different channels is a thing of the past for any company that wants to stay competitive. txt.me Omnichannel Live Chat puts an end to interrupted conversations that lose you customers.
- Increase your conversions
- Reduce abandoned carts
- Reduce customer churn
- Boost customer satisfaction
- Increase revenue
Under the old Multichannel system, a customer couldn’t change channels of communication or devices without being cut off from customer care. Reconnecting meant starting anew, having to explain all over their reason for contacting you – the last thing you need when you’re dealing with someone who already has a problem or complaint.
txt.me has a simple interface that your team can start using within minutes of downloading. When a customer closes a browser window, your conversation continues via whatever alternative channel is available, as if nothing had happened. When the customer replies, their message comes back through the same channel.
- Multiple chats in one window
- Multiple sites supported by one account
- Any number of operators
Too often customer support is where customers are lost, irate and frustrated at being shifted between agents who repeat the same questions to them. The Multichannel system left no option but to stop the conversation when the customer changed channels of communication. Put this behind you forever with txt.me Live Chat customer support. You and your team will notice the results from day one.
Our free live chat app can be installed in minutes.
- Register on the site to get access to your admin panel.
- Install txt.me on the site in one minute. Add a small snippet to your site or install txt.me as a free live chat plugin for wordpress.
- Create your widget for a live chat in the admin panel of txt.me.
- Start talking to your customers.Operator Workplace
- Operator
- Mac App
- iPhone App
Messages workflow
- Cross-browser customizable widget
- Unlimited history
- Outgoing email to offline visitors
- Incoming email from offline visitors
- Document/images as attachments
- Send Screenshots
- No new chats for old conversations
Extra features
- Customer reviews
- PluginGet our free app now and enter a new era of customer care
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