A business email makes communication with clients easier. However, responding to emails becomes a challenge as new emails populate the inbox. The company may consider hiring someone dedicated to answering the emails. Even with this solution, it is often a challenge for workers or managers to reply to all email requests promptly and effectively.
Responding to emails often affects productivity when a worker has to spend too much time on emails while putting on hold other important work. Some of the emails may not be answered, and others could be responded to when it is too late. There are better strategies for managing emails that make the process more efficient.
Make use of software and applications
Manual email management consumes more time and leads to less productivity. The solution is to automate your email workflow using the latest applications and software. Get email management tools with the best features that will help you solve your email management challenges more effectively. Using plugins to boost your email workflows helps you focus on other important tasks. Applications help you integrate your Gmail accounts and sync them for better results.
One of the best solutions for email workflows is Revenue Grid. It offers you a top-notch salesforce inbox for Gmail integration solution. The tool easily synchronizes Google calendars updating events both on Salesforce and Outlook. It synchronizes your Gmail inbox with your CRM tool. It captures data automatically from sources such as work tasks, email inbox, and sales meetings. These features ensure your CRM is kept up to date all the time.
Keep your inbox clean
Your inbox receives both important and unimportant emails from customers, marketers, promoters, and junk mail senders. Sometimes it might be too clogged with emails that make it harder to see important emails from customers. You can waste a lot of time searching for them, which affects your response time. Keep your box clean to make it easier to see all important incoming emails and process them with speed. There are different strategies you can use to clean your inbox.
- Remove all emails that are not valuable to the business. Some emails only use your precious time reading them, but they don’t add any value to your business. You should remove them and leave only emails from customers.
- Classify your emails: Know your clients and classify the emails according to customer segments. You may have a separate folder for supplier emails, worker’s emails, high net worth customers, and other types of customers. This will help you find the email you need fast.
- Review your email subscriptions: You may have subscribed to certain emails but then later realized they are not valuable. As long as you continue receiving them, they will keep filling your inbox. The best solution is to unsubscribe them. It will be more valuable to block some of the unwanted emails.
Don’t mix work and personal emails
It is common to see a lot of entrepreneurs mixing business and personal emails, which complicates the situation more. The best solution is to have separate email addresses for business and work emails. Most personal email addresses receive large amounts of junk mail depending on what the user is subscribing to. Even if you are using one website, have an email address for suppliers separate from customer emails and personal emails.
Delegate some of the roles to other workers
You might have too much work to handle daily, including emails. When the work is too much, it is easy to ignore customer emails and postpone checking your emails for several days. You will get more time to work on your other tasks, but you will directly hurt your business. Customers are the ones who bring business to you, and by failing to open your inbox and respond to emails, you will indirectly send the customers away. It is safer to delegate some of the tasks to your workers or dedicate one person to handle emails only.
When you are working with remote teams, choose the best remote work collaboration software to create a seamless email workflow and to make sure your systems are secure. Have a way of creating quality content when responding to emails. Most of the commonly asked questions by customers can be answered effectively in the frequently asked questions section. Create quality content that ensures customers get satisfactory answers for the FAQs section.
