The current standard for the modern enterprise when it comes to IT solutions has been to turn to multiple cloud providers. This has largely been propelled by the need to break restrictions from data lock-in, and the reduced value of relying on a one-size-fits-all cloud service. The most significant benefit of a multi-cloud environment is it allows an enterprise to deploy a cloud type for each critical business application. However, this is also where the biggest challenge of embracing this solution lies as every cloud deployment comes with its unique portal and processes. Consequently, this adds to the layers of IT service management complexities for any enterprise that has taken this path. As such, while it is critical for modern enterprises to opt for multi-cloud environments, they must be ready to handle the challenges it presents.

Overly, it is never easy to get distributed cloud environments to operate efficiently and effectively as a single unit. As a result, enterprises multiplying their cloud environments have been necessitated to equally increase their technology skills set to manage these IT solutions effectively. This means having to invest in a larger IT team with unique skills set for multi-cloud management. However, at a time when enterprises are keen on reducing their operational costs while enhancing operations, this is not a suitable solution. Fortunately, managing technology assets across multiple cloud service providers can significantly be simplified with the right management tools. The most practical way to tackle this problem is by opting for a unified infrastructure management platform that has the capabilities to support workload in a multi-cloud environment.

In an endeavor to have such an innovative IT service management system, the superior solution to go for is the multi-cloud service software. The winning edge for relying on these IT service management tools is that they seamlessly bring diverse service environments together. This instantly enables modern enterprises to get out of the stressful situation as they try to manage the heavily differentiated IT systems they use. By having centralized management that runs across multi-cloud environments, it becomes possible to take charge of all IT works. For a modern enterprise, this means enhanced abilities to provide all in-house teams with the high-performance environment they need for success. This is because the IT team will have the ability to monitor, service, and remediate events in real-time. By having such proactive service resolution power, there are no gaps when it comes to resolving any issues.

Leading IT service management tools providers have further redefined standards by providing software that combines the latest digital and cognitive automation technologies. This gives modern enterprises a superior platform that completely transforms the agents’ experience as it is intelligent and predictive. Mostly this is because agents are shielded from the complexities of handling differing cloud service management systems. It gets better, considering that there is the freedom to monitor multiple cloud services against established parameters. As a result, enterprises get to have the pleasures of minimized costs from operating in various clouds without the worries of experiencing downtime.

Another defining aspect of multi-cloud service management solutions is they provide enterprises with the ability to manage and resolve issues with the different service providers efficiently. One way that this is achieved is by enabling the IT team to manage tickets from multiple cloud providers from one integrated services desk. Service desk managers will, in turn, streamline their service processes and scale support from their service providers. This then becomes a channel for guaranteeing higher user satisfaction as there is always fast and accurate service resolutions.

For IT Operations managers, multi-cloud service management software will ensure that they can broker incidents, changes, and releases across multiple cloud providers. The best part is that solutions from leading service providers provide out-of-the-box integration with DevOps tools like JIRA. Primarily, this offers the much-needed capabilities to resolve incidents directly in JIRA for maximum productivity. All in all, the benefits of getting to use multi-cloud service software is not only limited to the operational demands of the IT team. Instead, it has an impact that spreads across the entire enterprise, and business leaders will love the fact that it lowers business execution risk. Businesses with these innovative systems will equally appreciate the fact they will be in a position to rapidly deliver the desired business outcomes. Most importantly, they will keep operational costs low and have a high ROI of up to 354%.