COVID-19 has left businesses around the globe in a panic, from losing clients, struggling to manage staff and loss of sales, everyone has been affected by the pandemic. While focussing on customer service is always important, some businesses are not aware of the positive impact proper staff management can have on the entire company during these times.

Cost-effective cloud HR systems have proven popular among numerous sectors. HR teams may have had previous experience managing employees remotely before coronavirus hit, but few were prepared for anything of this scale.

It is becoming increasingly obvious that what was once deemed the temporary ‘normal’ will be here to stay for the foreseeable future and HR across the board will have to make permanent changes to accommodate for this. 

We discuss how making an investment in HR systems is helping HR staff and management to cope during the lockdown and ensure a smooth running of the businesses, keeping staff happy and therefore, keeping clients happy.

Good Communication

Proper communication between departments is the base of any successful business. Unfortunately, having staff spaced out across cities and counties means casual conversations in the break room and impromptu meetings are no longer.

While video calling is highly encouraged during this time, to gain a sense of normality and continue employee relationships, it doesn’t always hold the best platform for certain conversations or relaying a large amount of information.

While emails are a great way to instantly contact others, they are not always effective. They can easily be lost in inboxes or ignored and when long chains are created with multiple recipients, staff will easily overlook them.

By implementing HR systems, messages can be sent to any number of recipients and managers can track those who have opened them. Functions also allow employees to ‘agree’ they have read and understood this information, meaning there is no excuse in the future for missed data.

Those who have not opened these messages will flag on these systems so managers can chase, meaning peace of mind is provided in the knowledge that all recipients have acknowledged these messages.

This is particularly useful within large organisations where data would have been fed through management staff to relay to their departments, this can now come straight from the source and any questions can be directed towards management on the same platform and discussions can take place between smaller teams.

Mental Health

It’s no secret that a large number of us have been negatively impacted by COVID-19 without mental health.

It is more important than ever to check-in on employees and provide the right support to any staff member who may be struggling. However, it can be incredibly hard to judge who may need this help, especially while staff members are not physically present.

Humans are naturally reluctant to reveal their true feelings, especially when they are not coping. Video and phone calls can place employees in an awkward position and often they will not provide accurate information about their wellbeing.

Using an HR system allows HR teams to create surveys about the subject that staff can complete. Many find this an easier outlet to voice their concerns. HR can then provide the necessary information to give those who are struggling the help they need.

These can also be completed anonymously, removing any stigma staff members may feel they could be on the receiving end of. Correlations can be taken from these surveys, for example, one department may exhibit more signs of diminished mental health than another. 

Using this information, those departments can be offered more support or managers could be trained in how to support staff who are struggling with mental health.

Employee Absence 

Despite most employees now working from home, businesses are experiencing increasing amounts of staff taking time off.

This is down to a number of factors, from those who have contracted the virus and are having to self isolate themselves or go to the hospital, others are having to juggle a career while also providing round-the-clock child care due to school closures.

More bereavement holidays have been taken this year due to the large numbers of those who have unfortunately passed from coronavirus, employees are also needing to take more mental health days due to the pandemic.

But despite everything COVID-19 related, staff still need to simply take time off from their work and enjoy their holiday days.

Management can find it a tricky task keeping track of all these days off, especially when they are unable to have a visual of empty desks and understaffed departments.

HR systems can allow managers to not only keep track of these days off but also see clashes within requested holiday days. These means they can use their judgement to approve or deny these requests to ensure no teams are left understaffed.

There will be days when understaffing is unavoidable, managers can quickly assess which departments have fallen victim to this and provide extra support, ensuring work is still completed, targets met and clients remain happy.

COVID-19 has provided companies with a myriad of problems very few would have ever considered. While retaining revenue is a high priority, this can be difficult if staff are not properly managed.

Boosting staff morale and showing management are doing all that they can to help employees through these rough times is one of the more crucial things that can be done. Remember, customer satisfaction starts with employee satisfaction.

Staff who have managed to help keep the business running throughout the pandemic are valuable and staff retention should always be considered when making any decision. No manager wants to lose a great asset down to poor handling of the situation.

HR systems have so much to offer, the above are just a few of the benefits that can help during this time.