With the growing consumer demand, globally, organizations need to master the art of customer satisfaction. Today, the customer is spoilt for choices, so even a small mistake from the brand can result in losing a loyal customer. Moreover, with the new age influencer marketing, we have learned that a happy customer is the most significant influencer. One happy customer will drive ten new customers to your brand; thus, there cannot be any compromise in customer service.
Keeping the above perspective in mind, companies across different industries have been vigorously working on every process that finally takes them to the end-user. Precisely, due to this reason, most organizations have shifted from the manual procedure of maintenance to a more automated and computerized maintenance tracking software.
Who Needs a CMMS?
Previously it was believed that CMMS is useful only for the manufacturing units. Over a period, this misconception was busted when a lot of service-oriented companies started using CMMS. Thus, no matter what your business’s size is, or the industry you work on, CMMS is a tool that decodes the organizational goals into real-time practical exercise. Just centralizing your processes, you can track the health of your assets and identify crises beforehand.
What Are The Biggest Problems That A CMMS Can Solve?
1. Reduces Unplanned Downtime
While idle time helps in improving processes, unplanned downtimes can result in huge losses. The CMMS has the capability of creating a periodic maintenance schedule for every piece of asset present in your company. Additionally, the historical data related to the assets (repairs and purchase dates) are also systematically compiled in the maintenance software. Thus, with the help of this information, managers can take calculative and accurate decisions on assets to reduce downtime and record every small spare part available in the inventory with just a click of a button.
2. Reduces Work Pressure Through Centralisation Of Processes
CMMS allows the IT team to consolidate and streamline the essential data related to assets in one place. It becomes easy to decide on the maintenance activity for every asset. Further, suppose a company has multiple warehouses, then with the help of a CMMS. In that case, it can get information on the amount of raw-material available at every warehouse and thus make a purchase decision. For instance, if a hotel chain needs to know the number of available rooms across their hotels in different locations, then without even a phone call, they can log in to the CMMS and check the data of every hotel, location-wise. This makes work easy and enables faster decision making.
3. Avoids Duplicity In Work Allotment And Ensures Efficient Use Of Workforce
To manually manage a workforce of 100’s is not easy, and the task becomes even more challenging when companies operate in different cities. However, the CMMS comes with a fantastic work allocation feature. Here, you can allocate work to your resources and track their performance. You will know the number of people working on a single task and make corrections accordingly. For instance, a manufacturing unit allocates 20 people for cleaning.
In contrast, only 10 for packing, the managers can view this data and allocate workforce with tasks as per the criticality of the job. This way, the resources will be used efficiently, and the work will also get accomplished faster. With a better allocation of resources, work orders can also be managed excellently.
4. Access to Real-Time Information
The backbone of every manufacturing unit are the technicians; they are always on the move, from one unit to another. Thus, remote access to information is extremely crucial for them. Thankfully, the mobile-based CMMS makes technicians’ lives easy, since they can now access critical data on their smartphones. They can get a view od the exact problem with machinery and take immediate steps to solve it. This way, the repair work is faster, and the technician can solve problems even without being physically present at the unit.
The Bottom Line:
With technology making lives easy, it is essential to use them to our advantage. Thus, along with getting a CMMS, it is necessary to ensure that the software is being used optimally and your processes are getting automated. With the CMMS, the CEO’s can get a complete picture of every small section of their organization with just a few clicks; it brings transparency and promotes efficiency.