Benefits of Unified Communications Technology in the Workplace
The notion of combining multiple communications into one single solution definitely sounds like a promising prospect, especially in a business setting, but how exactly do they truly benefit you in an office environment?
Before we aim to answer this question, it’s most likely a good idea that we look into the definition of Unified Communications, so we have a clear understanding of what it will mean for our business.
So, what are Unified Communications (UC)?
PCMag.com offers a great definition of the topic; ‘The real-time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones can be routed to the user’s mobile phone. E-mail intended for a desktop mailbox can be turned into speech and sent to a smartphone, or a voicemail message left in the phone system can be sent as an attachment in an e-mail message.’
UC has come a long way in recent years, and it’s developing all the time to become more and more relevant and useful for your business. You can read more about the history of it in this great article from Exponential-E.com.
What are the main benefits of using UC in your business?
Today’s hectic business environment is putting more pressure on organisations like never before. The ability to access data, information and knowledge at digital speed can be the difference between an enterprise succeeding or crumbling.
The main benefits of using UC in your business include:
- The cloud-based solutions as part of the communications offer a more flexible and scalable approach for organisations with numerous offices and large numbers of mobile workers.
- They allow you to make mobile devices extensions of the corporate network, meaning that employees can be productive wherever they are.
- They enable you to access and share files on a range of devices including desktop PCs and mobiles instantly on demand, and it’s as easy as making a phone call.
- They’re improving the way in which workers are able to communicate with each other; particularly those who work remotely or in different offices.
- They enable salespeople to turn conversations with clients that begins as an instant message, into a phone call with a single mouse click. With another click, the salesperson can hold a video conference with the client or show them a presentation running on the salesperson’s computer via desktop sharing.
However, it is also worth noting that Unified Communications means different things to different people, and not every business needs all the bells and whistles of a high-end UC solution (such as Cisco Call Manager applications). So, it is important to identify the key features that are most important for your business. There’s a really useful article here from CompareBusinessProducts.com which highlights some of these key features to show you some of the things that are possible, and to help you begin to identify which will be the most important and beneficial for your company.